1 Introduction
This Privacy Policy explains how RideParcel collects, uses, and protects user information when using the Platform.
By using the Platform, you agree to this Privacy Policy.
2 Information We Collect
We may collect the following information:
- Name
- Phone number
- Email address
- Location information
- Device information
- Ride and parcel transaction details
- Payment-related data (processed via secure payment providers)
3 Use of Information
We use collected information to:
- Provide ride and parcel connection services
- Facilitate bookings
- Enable communication between users
- Improve platform functionality
- Ensure security and fraud prevention
- Provide customer support
4 Location Data
Location data may be collected to:
- Match riders and drivers
- Enable trip navigation
- Improve safety features
Users may disable location services, though some features may not function properly.
5 Data Sharing
Information may be shared with:
- Drivers or riders involved in a booking
- Payment processing partners
- Government authorities where legally required
We do not sell user personal data to third parties.
6 Data Security
We take reasonable steps to protect user information using modern security measures.
However, no digital system can guarantee complete security.
7 User Responsibilities
Users must:
- Keep login credentials confidential
- Provide accurate information
- Notify the Platform of unauthorized account use
8 Data Retention
User information may be retained as long as necessary for:
- Service operation
- Legal obligations
- Dispute resolution
9 Updates to Privacy Policy
The Privacy Policy may be updated from time to time.
Users will be notified of major changes through the Platform.
10 Contact Information
For questions regarding privacy or terms, please contact: