Welcome to RideParcel ("Platform", "App", "we", "us", or "our"). The Platform provides a digital interface connecting users who wish to share rides, offer rides, send parcels, or carry parcels.
By accessing or using the Platform, you agree to comply with these Terms and Conditions. If you do not agree with these terms, please discontinue use of the Platform.
The Platform operates solely as a technology intermediary that connects independent users. The Company:
All rides and parcel deliveries occur directly between users.
Only individuals who post or offer rides on the Platform are required to be 18 years of age or older and must comply with all applicable government regulations, licenses, and legal requirements.
Passengers using the Platform may include minors; however, the ride provider is solely responsible for deciding whether to accept passengers under 18 years of age.
If a ride provider chooses to accept children or minors, the ride provider assumes full responsibility for their safety and supervision. The Platform shall not be responsible for any decisions taken by ride providers regarding the acceptance of minors.
All users agree to:
Drivers or ride providers must ensure that:
Users sending parcels must ensure that parcels:
The sender is responsible for the parcel contents.
The Platform only facilitates connections between users. The Company shall not be responsible for:
All interactions between users occur at their own risk and responsibility.
Users are advised to:
Failure to follow safety guidelines may increase personal risk.
Payments may be facilitated through the Platform using integrated payment services. The Platform may charge service fees, commissions, or convenience fees where applicable.
Users may cancel bookings according to platform rules. Repeated cancellations, abuse of the system, or fraudulent behavior may lead to account suspension or termination.
The Platform reserves the right to suspend or terminate accounts if:
To the maximum extent permitted by law, the Platform shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of the Platform.
The Company may update these Terms and Conditions from time to time. Continued use of the Platform constitutes acceptance of updated terms.
These Terms shall be governed by the laws of India.
Users who send parcels ("Senders") are solely responsible for:
The Platform shall not verify the contents of any parcel.
Senders must not send parcels containing:
If a prohibited item is discovered, the Platform may suspend the sender's account and report the matter to relevant authorities if required.
Senders must ensure parcels are:
Improper packaging that results in damage or inconvenience to the carrier will be the sender's responsibility.
The sender is responsible for:
The Platform does not inspect, store, transport, or insure parcels. The Platform shall not be responsible for parcel loss, delay, damage, or misuse occurring during delivery between users.
Parcel carriers ("Carriers") are independent users who voluntarily agree to transport parcels along their route. Carriers are not employees, agents, or partners of the Platform.
Carriers have full discretion to:
Carriers must:
Carriers should avoid accepting parcels that appear unsafe, illegal, or improperly packaged.
Carriers may be responsible for parcel loss or damage only if negligence or misconduct is proven. Normal wear, delay due to traffic, or circumstances beyond control shall not constitute negligence.
In case of disputes between senders and carriers, the Platform may assist in mediation by reviewing available trip or communication records. However, the Platform does not guarantee resolution or compensation.
All users are advised to:
Failure to comply with safety guidelines may result in suspension of access to the Platform.